Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Published: 4.6.2015
029.8.2023 -
How do I link tickets to community topics?
Published: 19.3.2018
030.6.2023 -
How do I notify a user when their ticket is assigned?
Published: 13.9.2023
013.9.2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10.6.2014
031.8.2023 -
How do I convert a normal user to an agent?
Published: 11.6.2014
031.8.2023 -
How do I generate debug information for a ticket?
Published: 18.7.2013
013.9.2023 -
Can tickets be put on hold?
Published: 18.11.2001
08.9.2023 -
How can I see which tickets have been resolved by only one agent?
Published: 9.5.2018
01.8.2023 -
How can I strip HTML from message content in my report?
Published: 13.10.2015
031.8.2023 -
Changing the size of the navigation buttons
Published: 4.10.2016
131.8.2023 -
How do I find the ID number of a Deskpro field or other item?
Published: 13.10.2015
031.8.2023 -
How can I specify a sub-status in stats?
Published: 19.3.2019
031.8.2023 -
Querying Custom Fields
Published: 24.6.2019
031.8.2023 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13.10.2015
031.8.2023 -
Unified login with JSON Web Token standard
Published: 14.11.2014
031.8.2023 -
I'm having trouble with the subject of reminder emails
Published: 2.11.2015
031.8.2023 -
Is there a way to CC: someone into a ticket?
Published: 23.9.2014
031.8.2023 -
I don't want to show the author for Knowledgebase articles
Published: 12.2.2016
131.8.2023 -
I don't want to show the author of Knowledgebase articles
Published: 17.10.2016
031.8.2023 -
How do I prevent a specific agent being assigned tickets?
Published: 2.3.2017
031.8.2023 -
How do I create a welcome message for my portal?
Published: 8.8.2016
031.8.2023 -
How do I change the welcome message for different usergroups?
Published: 26.8.2016
031.8.2023 -
What are the cookies that Deskpro uses?
Published: 5.9.2018
031.8.2023 -
How do I make tasks visible to certain agents, teams or departments?
Published: 11.5.2018
031.8.2023 -
I'm having trouble getting JIRA-related triggers to work
Published: 7.1.2015
031.8.2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 2.6.2014
031.8.2023 -
How can my users view & manage their tickets within the portal?
Published: 28.2.2019
031.8.2023 -
8. Create your first knowledgebase article
Published: 17.8.2023
019.9.2023 -
How can I export my tickets?
Published: 7.5.2015
031.8.2023 -
Removing 'Change Password' from the User Profile
Published: 16.11.2016
031.8.2023 -
The Portal Editor won't load
Published: 22.7.2015
031.8.2023 -
How do I set a default department for tickets submitted via the user portal?
Published: 8.8.2016
031.8.2023 -
How do I customize the text that appears on my portal?
Published: 9.9.2014
031.8.2023 -
I'm having trouble with agents not receiving SMS alerts
Published: 5.9.2014
031.8.2023 -
What are the different interfaces within Deskpro?
Published: 8.9.2014
031.8.2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30.5.2014
031.8.2023 -
How do I change the logo on the agent login screen?
Published: 10.6.2015
031.8.2023 -
How do I remove chat from the user portal but offer chat on a different site?
Published: 18.8.2016
031.8.2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29.7.2014
031.8.2023 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 5.11.2012
031.8.2023 -
Can I send SLA notifications to a Slack channel?
Published: 4.10.2019
031.8.2023 -
Adding tasks to tickets with triggers
Published: 15.10.2019
031.8.2023 -
Adding a background image to the user portal
Published: 1.11.2016
031.8.2023 -
How do I add a custom favicon to the user portal?
Published: 16.11.2016
031.8.2023 -
How can I make agents record a solution for each ticket?
Published: 13.10.2015
031.8.2023 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 5.4.2018
024.8.2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 4.5.2016
024.8.2023 -
How can I set different SLA response times for weekdays and weekends?
Published: 13.1.2015
024.8.2023 -
Why can't I add a custom ticket status?
Published: 22.5.2014
07.9.2023 -
Hide Option to Upload Image
Published: 7.12.2018
024.8.2023