Agent
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I'm not receiving notifications when I create a ticket
Published: 8.6.2023
08.6.2023 -
Changing the order of messages on a ticket
Published: 8.6.2023
031.8.2023 -
Getting to Know your Deskpro Workspace
Published: 15.11.2022
022.6.2023 -
Why is part of the Agent Interface out of view?
Published: 8.6.2023
08.6.2023 -
Who can see My Stars?
Published: 9.6.2023
09.6.2023 -
Deskpro Mobile App
Published: 9.6.2023
024.8.2023 -
How do I view the email source for a ticket message?
Published: 12.6.2023
012.6.2023 -
How do I nominate users to manage an organization's tickets?
Published: 12.6.2023
01.8.2023 -
How can Agents communicate with each other in Deskpro?
Published: 16.6.2023
024.8.2023 -
How can I insert pre-defined text or canned responses?
Published: 16.6.2023
024.8.2023 -
Which web browsers does Deskpro support?
Published: 16.6.2023
05.9.2023 -
Does Deskpro support multiple languages?
Published: 4.4.2023
031.8.2023 -
Why are Agent Notes included in Email threads?
Published: 19.6.2023
024.8.2023 -
How can I best link to other Help Center content?
Published: 19.6.2023
022.6.2023 -
How can I quickly copy and share ticket information?
Published: 20.6.2023
022.6.2023 -
Can I BCC someone into a ticket thread?
Published: 20.6.2023
020.6.2023 -
How can I add information to a ticket without notifying the user?
Published: 22.6.2023
031.8.2023 -
How can I drag and drop attachments into a ticket?
Published: 26.7.2023
026.7.2023 -
What is the difference between Labels and Search Words on Help Center content?
Published: 8.6.2023
031.8.2023 -
Can I collapse the Navigation Panel?
Published: 22.6.2023
024.8.2023 -
Who gets my message when I reply to an email notification as an agent?
Published: 23.6.2023
024.8.2023 -
How can I reply to Tickets by Email?
Published: 13.9.2023
013.9.2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29.8.2023
029.8.2023 -
Using QR Code to access the Deskpro Mobile App
Published: 1.8.2023
01.8.2023 -
Is there a way to CC: someone into a ticket?
Published: 1.8.2023
01.8.2023 -
Download ticket results as CSV
Published: 17.8.2023
017.8.2023 -
How do I attach files and images to tickets?
Published: 30.8.2023
030.8.2023 -
What is an agent?
Published: 18.9.2012
01.8.2023 -
How do I make tasks visible to certain agents, teams, or departments?
Published: 10.8.2023
010.8.2023 -
How do I enable plain text ticket notification emails?
Published: 24.7.2015
016.8.2023 -
Ticket followers replying by email is going to the user not the agent
Published: 30.8.2023
030.8.2023 -
How do I mass re-assign multiple tickets to one User from another?
Published: 21.8.2023
021.8.2023 -
What are the different interfaces in Deskpro?
Published: 17.8.2023
021.8.2023 -
How do I use Email Action Codes?
Published: 29.8.2023
029.8.2023 -
How can I take screenshots in Deskpro?
Published: 15.5.2013
031.8.2023 -
Can Tickets be placed in Pending?
Published: 1.9.2023
08.9.2023 -
What are Organizations?
Published: 29.11.2007
08.9.2023 -
How can you avoid Ticket Collision?
Published: 9.2.2024
09.2.2024 -
How to inspect AJAX requests with Chrome tools
Published: 11.9.2023
011.9.2023 -
Microphone not Working
Published: 20.5.2020
013.9.2023 -
How can I make knowledgebase articles visible to specific users only?
Published: 13.9.2023
013.9.2023 -
Why is my Macro not inserting text into the Reply Box?
Published: 15.9.2023
015.9.2023 -
How to use the Deskpro Mobile App
Published: 15.9.2023
018.9.2023 -
How are CC'd Users displayed in Deskpro?
Published: 19.9.2023
019.9.2023 -
What documentation is available for Deskpro?
Published: 15.9.2023
09.1.2024 -
How do I generate a HAR file for troubleshooting?
Published: 25.10.2017
012.3.2024 -
What resources are available for teaching agents to use Deskpro?
Published: 3.2.2015
09.1.2024