Community - Deskpro Support

Title

Status change

Comments

Activity

Specific sender set as always agent note

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Merge Multiple Tickets at once

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Custom Field Data Import

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I want to specify the items to be output in the CSV output of tickets.

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Make guides templated

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add a new API call for 'date_last_modified'

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Filtering on Categories in the Community

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Summary count when grouped by

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Inserting pictures into a community comment

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Filtering option on Custom Fileds in Community topics

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Disable new ticket creation on specific email account/s allowing replies for active tickets

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Integration to project management system Clickup

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Agent option to enable reply formatting by default

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SLA failed not clear enough

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Ability to change star to none

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Ability to minimise collapse the reply box

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Auto remove user from ticket by user reply/response mails

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Ability to "HIDE" disabled users, organizations, etc. in Tickets

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Ability to re-order lists

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Feedback post v5 to v6 upgrade

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Notification about updated KB articles

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Adding text beneath the Signature box

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Subscribe a batch of users to new/modified knowledgebase articles

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Display deleted tickets in addition to Open and Resolved

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Option to change sorting order of ticket content

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DQPL: Total ticket open time - Work hours only

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Adding support for O365 Protected messages

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Task should only be allowed to close if the Minimum Number of Characters are entered on it

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How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?

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Creating a trigger to later the way users receive agent reply triggers

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Action Code to add CCs to a ticket

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Add Notification

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Organization Managers should not be cc'd on their own tickets

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Separate the owned and team agent permissions

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Allow a user to be created within Deskpro without the need for an email address.

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Scheduled tickets/tasks

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Ability to create HTML Knowledge, News and Guides

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Process agent email replies to notes as notes, and emails to replies as replies.

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Sticky Message/note toolbar

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Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message

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Please add ticket satisfaction criteria to the ticket search function on the Agent site

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Search, categories and filter for uploaded images - knowledgebase

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Able to delete your previously uploaded images into knowledgebase

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Search/filter and delete options for uploaded images

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Embedded Widget - Screenshot Function

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Embedded Widget - Context Sensitive Help

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Send the admin a notification when e-mail is rejected

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Define working hours for escalations

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Possibility to change default values for ticket advanced search

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Möglichkeit den Login für User abzuschalten

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