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Suggestion Bug Report Design Feedback
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Suggestion Bug Report Design Feedback
Community
Community
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Suggestion Bug Report Design Feedback
Title
Status change
Comments
Activity
Change search defaults
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recall message
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Have a setting to make it so agents must provide a label for tickets
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(Add option to) Display "Last updated" instead of "Created" date for KB articles
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Custom fields for Guides
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Ability to limit the number of active sessions for users
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
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Reporting on articles with searchwords
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Ability to update a ticket based off it's linked ticket
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A permission that allows agents to only see certain CRM usergroups
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Allow agents to choose Microphone and Speakers used by Voice
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Add predefined articles to chat widget
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Allow admin to set agents offline for chat and voice
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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
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Custom Fields for Agent Profile
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2
Community Topic Filter view - want to see 'All'
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Make Deskpro recognise the organisation when it has been cc'd on an email
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Character validation on the account registration form
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Mark agent as absent / enter substitution for agent
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Customise time options for follow ups
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Improve error messages when failing to view attachments
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Delete a field option without removing it from existing tickets
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Let agent choose default response status
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Link knowledge base articles into ticket
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Language detection for voicemail transcripts
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1
Download multiple tickets at once
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1
Trigger criteria for ticket including ticket charge
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HelpCenter with Sidebar
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Notifications for when there is a connection issue between Deskpro and our mail server
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Create a Permission for User Groups to Access the Helpcenter Editor
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See forwarded messages as separate entries in message log
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Personalise chat ringtone for agents
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4
Locking 'ordered by' for agents
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Login cookie from other system
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A print button for the guides/Bug with current printing
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Ability to edit the chain of ticket messages when forwarding a ticket
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Glossary in PDF
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Add Markdown support for Knowledge Base articles
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2
Option to prioritise the Reply-To header when an email is received from a specific email address
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Option to insert translation of a KB article into a ticket comment
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Translation option for News
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Ask user for feedback when rating an article negative
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Search should also include download categories
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Track the page a chat was initiated from when the widget is embedded
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Option to update the brand of a published article or topic
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Display the name of linked topics to agents editing the topic when content links are being used in Guides
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Next reply time on an SLA
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3
Option to translate contents of custom "Display" field
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Link Glossary to Guide Topics
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