Community - Deskpro Support

Title

Status change

Comments

Activity

Article agent permissions

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Ability to change the reporting widget colours

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Multilevel Department

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Ability for customers to view ticket 'Status' in the user portal

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Speech recognition & Deskpro...

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Article Permissions

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Feedback Form For "Helpful" Chats

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Increase Chat Permission Options

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Need more ticket metadata when clicking on customer

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Snippet Owner

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Any way to just disply the date/time on a comment

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Send e-mails when a community posting has x votes

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Allow the ability to attach multiple files at once

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Allow agents to add an attachment when editing an existing message/note

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Speeding up the loading of agent's interface

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Compulsory time logging

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Hiding Inactive users and organizations

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Only allow user to start chatting once agent has joined

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Add option for agent to resend a chat transcript to a user

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More specific search functionality (navigate directly to the message a searched string is contained in)

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Deskpro mobile apps should support clickable links in messages/notes

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Advanced Search for Followers and OR Function

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Add ITIL functionality

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Improvements to the auto-responder functionality

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Copy SLA settings

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Ticket search defaults

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Set replies from specific users as internal notes (via a trigger)

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Email replies to notes show as replies, want to be notes

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Improve Ticket Deflection

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SLA Filters: set a default view

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Temporary link to set agents password

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See Registered Article Views in List View

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Allow agents to select an approver from all registered users

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Proper search and partial search for the user

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Disable at Organization Level

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Associate Email Domains via API

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Support .msg files being forwarded to the helpdesk from Outlook

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Automatically save custom field entries in the agent interface

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Attachments in forwarded messages

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Mass unfollow tickets

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Notification templates

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Ability for organization managers to view and manage users linked to the organization on the portal

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Ability to notify admins when Email Rate Limits are reached

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Hide parent department from users

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View SLA status in List View

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Display status and assigned agent in the ticket list on when using the mobile app

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New user interface - bug & request

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Count agent note as a 'reply' for SLA measurement

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Associate tickets with other organizations

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Display details of linked Deskpro tickets in YouTrack

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