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Ticket Structure

How do I set up a new user registration form?

Manu Marquez

Sep 8, 2023
How do I set a default department for tickets submitted via the Help Center?

Cecilia Sam

Aug 17, 2023
How can I have two teams of Agents who can’t see each other’s Tickets?

Alexandra Mead

Aug 17, 2023
How do I add Custom User Fields to Ticket Forms?

Alesia Burvin

Sep 8, 2023
What is Ticket Archiving and why should I use it?

Lara Proud

Sep 7, 2023
Why can't I add custom ticket statuses?

Chynah Hayde

Sep 7, 2023
How do I follow up automatically when a user stops replying?

Eloise Rea

Sep 7, 2023
How can I make a department visible to agents only?

Simon Paulger

Sep 7, 2023
How do I make a reusable checklist of things to do within a ticket?

Felipe Bessa Coelho

Oct 3, 2023
Creating an Impact, Urgency and Priority matrix

James Godwin

Jan 9, 2024