Using Deskpro
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Ticket followers replying by email is going to the user not the agent
Paskelbta: 2014-06-03
02017-11-09 -
How do I remove links to Deskpro from email notifications?
Paskelbta: 2014-05-19
02018-03-13 -
Sending different auto-responses based on email address
Paskelbta: 2014-05-20
02021-06-15 -
Why can't I add a custom ticket status?
Paskelbta: 2014-05-22
02019-03-13 -
How do I assign multiple tickets to one user from another?
Paskelbta: 2014-05-28
02018-03-13 -
I'm having trouble with images not displaying correctly in emails or articles
Paskelbta: 2014-05-29
02018-03-13 -
I'm having trouble with an error: "550 Unable to relay"
Paskelbta: 2014-05-29
02018-03-13 -
How do I restrict access to parts of my portal?
Paskelbta: 2014-05-29
02020-04-29 -
How do I show users which agents are following their tickets?
Paskelbta: 2014-05-30
02018-03-13 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Paskelbta: 2014-05-30
02019-04-01 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Paskelbta: 2014-06-02
0{date} -
I'm having trouble with translated words appearing in the wrong order
Paskelbta: 2014-06-03
02018-03-13 -
How do I set up an email account for outgoing messages only?
Paskelbta: 2014-06-03
02018-03-13 -
I'm having trouble with some of our portal missing
Paskelbta: 2014-05-19
02018-03-13 -
I'm having a trouble with users being unable to add attachments to tickets
Paskelbta: 2014-06-10
02018-03-13 -
How do I stop bounces and Out of Office messages being turned into tickets?
Paskelbta: 2014-06-10
02018-03-13 -
How do I convert a normal user to an agent?
Paskelbta: 2014-06-11
02018-03-13 -
Why aren't Community Channels showing up on my portal?
Paskelbta: 2014-06-11
02019-09-10 -
I'm having trouble changing the order of messages displayed on a ticket
Paskelbta: 2014-06-13
02018-03-13 -
Why is some of my agent interface missing?
Paskelbta: 2014-06-26
02018-03-13 -
Why does cc'ing an agent on a ticket email create extra ticket?
Paskelbta: 2014-06-26
02018-03-13 -
I'm having trouble receiving notification emails when I create a ticket
Paskelbta: 2014-06-26
02018-03-13 -
How can I run an email-only helpdesk?
Paskelbta: 2014-06-26
02018-12-07 -
I'm having trouble with text formatting
Paskelbta: 2014-06-26
02018-03-13 -
Creating an Impact, Urgency and Priority matrix
Paskelbta: 2021-03-24
02021-03-24 -
How do I view the raw email source for a ticket message?
Paskelbta: 2013-02-13
02018-03-13 -
How do I enable logging for incoming email processing?
Paskelbta: 2012-09-18
02018-11-19 -
What is an agent?
Paskelbta: 2012-09-18
02019-05-14 -
How many users can I have?
Paskelbta: 2012-09-18
02017-11-08 -
I'm having trouble with Active Directory authentication
Paskelbta: 2012-10-24
02018-03-13 -
Can I import data from other systems or helpdesks?
Paskelbta: 2012-10-24
02020-10-22 -
I'm having trouble with an error: "Error with your forwarded email"
Paskelbta: 2012-11-05
02018-03-13 -
How do I nominate users to manage an organization's tickets?
Paskelbta: 2012-11-16
02018-03-13 -
What documentation is available for Deskpro?
Paskelbta: 2012-12-05
02018-03-01 -
How do I use variables in snippets, messages and webhook actions?
Paskelbta: 2012-12-11
42018-06-15 -
How do I add ticket properties to user emails?
Paskelbta: 2012-12-17
02018-04-17 -
How do I keep my read email on a POP3 server?
Paskelbta: 2013-01-29
02018-05-25 -
How do I change the chat widget language?
Paskelbta: 2013-01-29
02018-03-13 -
Can I use a custom domain name for the portal?
Paskelbta: 2012-08-16
02019-01-03 -
I'm having trouble with replies not being added to the correct tickets
Paskelbta: 2013-02-20
02018-11-13 -
How do I enable logging for outgoing email?
Paskelbta: 2013-03-07
02018-03-13 -
Why can't users or agents use email addresses that are also ticket accounts?
Paskelbta: 2013-03-27
12021-09-02 -
How do I manually run the email processing command?
Paskelbta: 2013-04-09
02018-11-19 -
How do I create a custom button for my chat widget?
Paskelbta: 2013-04-22
02018-03-13 -
How can I take screenshots in Deskpro?
Paskelbta: 2013-05-15
02018-03-13 -
How do I generate debug information for a ticket?
Paskelbta: 2013-07-18
02018-03-13 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Paskelbta: 2013-09-02
02019-01-14 -
How can I copy data from user authentication apps into custom user fields?
Paskelbta: 2014-01-16
02018-03-13 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Paskelbta: 2014-03-14
02020-07-21 -
How can I set up ticket assignment workflows?
Paskelbta: 2014-05-19
02019-01-14