Deskpro Support

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Using Deskpro

Admin (171)

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Agent (48)

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Sysadmin (8)

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End-Users (2)

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I'm having trouble with outgoing email

Ben Henley

2023-06-30
How do I send a different auto-reply to new users?

Ben Henley

2023-08-16
What are Deskpro security best practices?

Ben Henley

2018-04-17
How can I use the JIRA integration?

Ben Henley

2023-08-16
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

2023-08-16
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

2023-10-06
How do I install the 'Resolve User Hostnames' app

Ben Henley

2018-05-14
I'm having trouble getting embedded videos to work correctly

Ben Henley

2023-08-16
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

2023-08-16
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

2023-08-16
How do I install the chat widget in Shopify?

Lauren Cumming

2023-08-16
How do I install the chat widget in Drupal?

Lauren Cumming

2023-08-16
How do I install the chat widget in Joomla?

Lauren Cumming

2023-08-16
How do I install the chat widget in Magento?

Lauren Cumming

2023-08-16
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

2018-03-14
What do I do if I need a specific feature?

Chris Padfield

2023-08-01
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

2023-08-16
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

2022-02-10
QR Code for Mobile App

Emily Booth

2018-12-10
How can I set different styling for emails across different brands?

Grace Howlett

2019-02-14
Why are some automatic Replies added as an internal Note?

Emily Booth

2023-08-29
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

2022-11-29
Sending SMS updates to users using Zapier and Twilio

Matthew Wray

2024-08-21
Event Codes

Emily Booth

2024-08-21
Posting updates to Microsoft Teams

Matthew Wray

2023-11-24
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

2023-09-08
I'm having trouble with text formatting

Ben Henley

2023-08-16
I'm having trouble with some tickets ending up in random departments

Ben Henley

2024-01-09
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

2023-08-16
How do I bill users or record time spent on support?

Ben Henley

2023-08-16
Can I use LDAP to sign in my agents?

Ben Henley

2023-08-16
How can I reply to user tickets by email?

Ben Henley

2023-09-13
Which version of Deskpro am I using?

Lewis Stonier

2023-05-10
Outbound IP addresses for Deskpro Cloud

Felipe Bessa Coelho

2023-06-20
How does user auto-response flood protection function?

Chynah Hayde

2023-06-22
Deskpro Performance on Low-Spec Devices

Jake Biddell

2023-08-31
How do I automatically separate email that's forwarded into a single inbox?

Sean Kerwin

2023-09-13
How can I improve email previews for certain mobile email apps?

James Godwin

2023-08-29
How do I filter users from an authentication source?

James Godwin

2023-08-29
How does Deskpro determine the sender of an email?

Manu Marquez

2023-08-30
I'm having trouble with the Start Chat button

Nabeel Zahid

2023-08-30
Using the Deskpro API browser

Lewis O'Connor

2023-09-13
Why does my helpdesk reject replies to a resolved ticket?

Ben Henley

2023-09-19
Deskpro for IT Teams

Grace Howlett

2023-09-20
Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords

Kim

2024-07-26
iCal Sync for News on Deskpro Help Center

Kim

2024-08-01
Updating Text on the Contact Us Page

Kim

2024-08-19
Help Center Editing - Embedding Code into your Help Center Page

Kim

2024-08-20
Setting Up an Escalation to Restrict Agent Access to Archived Tickets

Kim

2024-08-22
Customizing Article Templates: A Guide to Hiding Author and Update Information

Kim

2024-08-29