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Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

2023-09-07
How do I enable logging for outgoing email?

Christopher Nadeau

2023-09-07
I'm having trouble with replies being created as new tickets

Eloise Rea

2023-09-07
Can I run an Email-only helpdesk?

Lara Proud

2023-09-07
How do I add an organization-wide email signature?

John Davison

2023-09-08
Creating brand-specific Email Templates

Manu Marquez

2023-10-19
How do I include ticket account addresses in emails?

Paul Davies

2023-09-08
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

2023-09-11
Exchange not displaying the correct 'From:' field

Matias Navarro Carter

2023-09-11
I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

2023-09-11
I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

2023-09-11
Can I keep my existing support email address?

Phil Rigby

2023-09-13
I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

2023-09-13
I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

2023-09-13
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

2023-09-13
How do I set up an email account for outgoing messages only?

Alexandra Mead

2023-09-15
How do I create a custom button for my chat widget?

Matthew Wray

2023-09-20
Messenger Widget Options

Matthew Wray

2023-09-20
I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

2023-10-03
How can I switch email clients whilst using Deskpro?

Matthew Wray

2023-09-27
What is the difference between Microsoft OWA and EWS?

Colin Dunn

2023-10-06
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

2024-01-09
Translating your Messenger Widget

Lara Proud

2024-01-09
How do I show users which agents are following their tickets?

Ben Henley

2024-01-09
Why can't some users see my messenger widget?

Hannah Scott

2024-01-09
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

2024-01-09
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

2024-01-24
Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

2024-02-01
Banned WhatsApp Business Accounts

Lara Proud

2024-02-27