Channels
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Adding an Agent as a CC on an Email creates a Ticket
Paskelbta: 2023-06-08
02023-09-07 -
How do I enable logging for outgoing email?
Paskelbta: 2013-03-07
02023-09-07 -
I'm having trouble with replies being created as new tickets
Paskelbta: 2023-06-16
02023-09-07 -
Can I run an Email-only helpdesk?
Paskelbta: 2023-06-16
02023-09-07 -
How do I add an organization-wide email signature?
Paskelbta: 2023-09-08
02023-09-08 -
Creating brand-specific Email Templates
Paskelbta: 2023-10-19
02023-10-19 -
How do I include ticket account addresses in emails?
Paskelbta: 2023-09-08
02023-09-08 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Paskelbta: 2023-09-11
02023-09-11 -
Exchange not displaying the correct 'From:' field
Paskelbta: 2023-09-11
02023-09-11 -
I'm having trouble with tickets created via email identifying the wrong user
Paskelbta: 2023-09-11
02023-09-11 -
I'm having trouble with forwarding user emails to the helpdesk
Paskelbta: 2023-09-11
02023-09-11 -
Can I keep my existing support email address?
Paskelbta: 2023-09-13
02023-09-13 -
I'm having trouble with incoming emails not being turned into tickets
Paskelbta: 2023-09-13
02023-09-13 -
I'm having trouble with my new Gmail ticket account not sending email
Paskelbta: 2023-09-13
02023-09-13 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Paskelbta: 2023-09-13
02023-09-13 -
How do I set up an email account for outgoing messages only?
Paskelbta: 2023-09-15
02023-09-15 -
How do I create a custom button for my chat widget?
Paskelbta: 2023-09-20
02023-09-20 -
Messenger Widget Options
Paskelbta: 2023-09-20
02023-09-20 -
I'm having trouble with an Outlook message recall causing an email loop
Paskelbta: 2023-09-27
02023-10-03 -
How can I switch email clients whilst using Deskpro?
Paskelbta: 2023-09-27
02023-09-27 -
What is the difference between Microsoft OWA and EWS?
Paskelbta: 2018-11-13
02023-10-06 -
Why can't users or agents use email addresses that are also ticket accounts?
Paskelbta: 2013-03-27
12024-01-09 -
Translating your Messenger Widget
Paskelbta: 2023-03-31
02024-01-09 -
How do I show users which agents are following their tickets?
Paskelbta: 2014-05-30
02024-01-09 -
Why can't some users see my messenger widget?
Paskelbta: 2023-09-13
02024-01-09 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Paskelbta: 2023-01-24
02024-01-09 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Paskelbta: 2014-03-14
02024-01-24 -
Switching from WhatsApp Twilio to WhatsApp Direct
Paskelbta: 2024-01-31
02024-02-01 -
Banned WhatsApp Business Accounts
Paskelbta: 2024-02-27
02024-02-27