Skip to main content

I'm having trouble with getting CAPTCHAs every time I try to log in - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I'm getting CAPTCHAs every time I try to log in

I'm having trouble with getting CAPTCHAs every time I try to log in

Authors list

If you have multiple agents logging in to Deskpro from the same IP address, Deskpro's login rate limiting will kick in and show a reCAPTCHA test (where you have to enter numbers to prove you're not a robot).

To stop this happening, go to Admin > Setup > Rate Limiting and enter the IP addresses that your agents connect from in the Whitelist IP Addresses field (separated by commas).

This will disable the CAPTCHA when somebody tries to log in from one of the IP addresses you enter.

Alternatively, you can disable rate limiting altogether. This will disable the CAPTCHA challenge altogether - but note that accounts will still be locked temporarily if there are too many failed login attempts (as set in Admin > CRM > Registration under Login attempt rate limiting).

Naudingas Nenaudingas

48 iš 91 žmonių mano, kad šis puslapis naudingas

Add a comment

Please log in or register to submit a comment.

Ar reikia priminti slaptažodį?