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Sending messages to ccs without sending to the ticket owner - Community / Feature Request - Deskpro Support

New Feature Request
Sending messages to ... Bendruomenė
3

Sending messages to ccs without sending to the ticket owner Collecting Feedback

Currently in Deskpro there are two options in triggers on who to send user messages to.

  1. The ticket owner

  2. Everyone on the ticket (which includes the owner and ccs).

It would be helpful if there were a third option for sending just to the ccs.

This would allow separate triggers to be setup for sending to the owner and sending to ccs so different content could be added if required.

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Ar reikia priminti slaptažodį?
New Feature Request
Sending messages to ... Bendruomenė

Žymės

Triggers
Autorius
Kieron Hill
Last update
2023-10-19
Category
Functionality