Reporting for ignored calls on Voice Round Robin - Community / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

Brandon Skinner

Currently it’s possible to pull data on missed calls but it isn’t possible to view when agents ignore notifications from the round robin routing method and let the call skip to the next agent.

This would obviously be helpful for measuring agent proactivity.

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New Feature Request

Autorius: Brandon Skinner
Last update: 2023-10-19

Reporting for ignored calls on Voice Round Robin - Community / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

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