More options for assigning missed calls & voicemails - Community / Feature Request - Deskpro Support

New Feature Request

More options for assigning missed calls & voicemails Collecting Feedback

Jeff Hauman

Add options that allow the Missed call or voicemail to be assigned;

1. Set Brand

2. Assign to Agents listed in queue in Round Robin order, that are "Online"

Comment (1)

Jeff Hauman

3 years ago

The feature to distribute voicemails in a "Round Robin" fashion the same as tickets (ie. emails) is handled by competing "helpdesk" cloud solutions. This request removes another barrier for those considering Deskpro when comparing features between cloud providers.

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New Feature Request

Autorius: Jeff Hauman
Last update: 2021-06-17
Category: Automations

More options for assigning missed calls & voicemails - Community / Feature Request - Deskpro Support

More options for assigning missed calls & voicemails Collecting Feedback

Comment (1)

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