Admin capability to delete agent IM groups - Community / Feature Request - Deskpro Support
I would like admins to have the ability to delete/modify Agent IM groups, even if another agent was the initial creator of the group.
We have some Agent IM groups which were created by agents that are no longer with our company but I'm unable to delete these groups. Even if Iog in as the agent, I am still not given the “trash can” option to delete the group. An admin should have the ability to delete a group.