Add a setting to require users to provide a comment in the satisfaction survey - Community / Feature Request - Deskpro Support

Add a setting to require users to provide a comment in the satisfaction survey Collecting Feedback

Ahmad Sahrizal

We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unhelpful) in the ticket feedback form, they must fill the comment field (for example: user must fill comment field minimal 10 characters if they choose negative feedback/unhelpful option). If the comment field is blank, the ticket feedback can't be submitted.

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New Feature Request

Autorius: Ahmad Sahrizal
Last update: 2018-09-14
Category: Functionality

Add a setting to require users to provide a comment in the satisfaction survey - Community / Feature Request - Deskpro Support

Add a setting to require users to provide a comment in the satisfaction survey Collecting Feedback

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