A separate agent permission to be able to control agent followers - Community / Feature Request - Deskpro Support

A separate agent permission to be able to control agent followers Collecting Feedback

Christoph Strauss

Additional permissions for agents to add and remove agent followers. At the moment, these permissions mimic the agents ability to change ticket assignments and add/remove CC's. In some cases more granularity is needed here.

Comment (1)

Eric VanTol

6 years ago

Agreed. Adding a follower is exactly the same as adding a CC, so it makes literally no sense that it requires the permission to reassign tickets in order to work.

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New Feature Request

Autorius: Christoph Strauss
Last update: 2018-11-28

A separate agent permission to be able to control agent followers - Community / Feature Request - Deskpro Support

A separate agent permission to be able to control agent followers Collecting Feedback

Comment (1)

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