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See Urgency of ticket when set to Awaiting User and Resolved - 피드백 / Feature Request - Deskpro Support

47

See Urgency of ticket when set to Awaiting User and Resolved Finished

Please enable the ability to show the urgency of a ticket even after it is awaiting user or resolved, currently you have to toggle the status to awaiting agent to see what the urgency was.

Official response

Resha McDonald

Hi Nik,
Thank you for this feature request and much apologies for the delay, this is something you can now do in Horizon!
Resha