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지식 베이스 0
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피드백 15

Showing results in 지식 베이스 for: “Agent Interface” (0)

Showing results in 피드백 for: “Agent Interface” (15)

Delayed Send Feature
3Y
Auto Save for creating new ticket
7Y
Option for agent interface to default to Note
3Y
Granular Field Visibility Access in the CRM
0s
Let the Agent Keep a Reply Draft when Changing the User
7Y
Viewing agent-only notes
4Y
Forward entire ticket history
7Y
Allow for “Internal Only Tickets”
0s
Allowing for text to be added above Reply Line
0s
Task creation usability enhancement
3Y
See Urgency of ticket when set to Awaiting User and Resolved
2Y
Add 'create feedback' on context menu from within a ticket
6Y
Add a list of related articles in /kb/{article_id} to the response output
8Y
Ability to restrict certain agents from viewing notes
8Y
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
3Y

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