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Bug Report Design Feedback
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Activity
Mass Action to Link tickets
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0
Mass Actions based on a common parent ticket
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0
manually set usersource_sync time
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0
Apply Permissions\Department at the Article level
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1
Privacy between departments
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1
Report Unassigned Tickets on Dashboard
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0
Specific sender set as always agent note
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0
KB articles ordered by publish date, oldest on top
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0
Merge Multiple Tickets at once
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Custom Field Data Import
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I want to specify the items to be output in the CSV output of tickets.
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0
Configurable Look&Feel of Agent sight
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0
Auto assign agent and team once you open the ticket
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0
Make guides templated
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0
Change or improve default publish editor for more advanced edits
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0
add a new API call for 'date_last_modified'
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0
Filtering on Categories in the Community
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Summary count when grouped by
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1
Inserting pictures into a community comment
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0
Filtering option on Custom Fileds in Community topics
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0
Disable new ticket creation on specific email account/s allowing replies for active tickets
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0
Default Option: Forward as a New Ticket
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0
SLA failed not clear enough
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0
Auto remove user from ticket by user reply/response mails
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Ability to "HIDE" disabled users, organizations, etc. in Tickets
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0
Ability to re-order lists
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0
Feedback post v5 to v6 upgrade
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Notification about updated KB articles
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Subscribe a batch of users to new/modified knowledgebase articles
Collecting Feedback 3 개월 Report
0
Display deleted tickets in addition to Open and Resolved
Collecting Feedback 3 개월 Report
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DQPL: Total ticket open time - Work hours only
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Adding support for O365 Protected messages
Collecting Feedback 3 개월 Report
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
Collecting Feedback 3 개월 Report
0
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
Collecting Feedback 3 개월 Report
0
Creating a trigger to later the way users receive agent reply triggers
Collecting Feedback 3 개월 Report
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Action Code to add CCs to a ticket
Collecting Feedback 3 개월 Report
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Add Notification
Collecting Feedback 3 개월 Report
0
Organization Managers should not be cc'd on their own tickets
Collecting Feedback 3 개월 Report
0
Separate the owned and team agent permissions
Collecting Feedback 3 개월 Report
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Allow a user to be created within Deskpro without the need for an email address.
Collecting Feedback 3 개월 Report
0
Scheduled tickets/tasks
Report 8 개월 Collecting Feedback
1
Ability to create HTML Knowledge, News and Guides
Collecting Feedback 3 개월 Report
0
Process agent email replies to notes as notes, and emails to replies as replies.
Report 10 개월 Collecting Feedback
0
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
Collecting Feedback 3 개월 Report
0
Please add ticket satisfaction criteria to the ticket search function on the Agent site
Collecting Feedback 3 개월 Report
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Search, categories and filter for uploaded images - knowledgebase
Collecting Feedback 3 개월 Report
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Able to delete your previously uploaded images into knowledgebase
Collecting Feedback 3 개월 Report
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Search/filter and delete options for uploaded images
Collecting Feedback 3 개월 Report
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Embedded Widget - Screenshot Function
Collecting Feedback 3 개월 Report
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Embedded Widget - Context Sensitive Help
Collecting Feedback 3 개월 Report
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