Mass Actions based on a common parent ticket - 피드백 / Feature Request - Deskpro Support

Mass Actions based on a common parent ticket Report

Kim Gilmour

We currently group tickets reporting the same or similar problems by linking them all under a parent ticket describing the underlying problem. It would help our efficiency to have functionality that enables us to perform a mass action based on a common parent ticket so we can reply to all users/add relevant update notes/ change status/ etc on those related tickets.

We have a workaround in place, but it requires a few more steps than is ideal.

David Palmquist

1 년 전

We are looking for the same functionality!

댓글 등록

댓글을 작성하려면 로그인하거나 등록하셔야 합니다.

로그인
등록

New Feature Request

저자: Kim Gilmour
최종 수정일: 2024. 5. 23.
Category: Tickets

Mass Actions based on a common parent ticket - 피드백 / Feature Request - Deskpro Support

Mass Actions based on a common parent ticket Report

댓글 (1)

댓글 등록

라벨