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Deskpro Support에 처음이신가요? 회원가입

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0
Display deleted tickets in addition to Open and Resolved
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1
Feature to redirect email
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10
DQPL: Total ticket open time - Work hours only
Report
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2
Filter articles via brand with the api
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1
Adding support for O365 Protected messages
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0
2
We would like user groups split by brand
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1
Add Guide pages to multiple Guides
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0
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
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1
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
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2
Improve trigger options for tasks
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6
Print/PDF reports
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3
SLA is completed only when the second agent response when an agent creates a ticket
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5
Custom ring voice
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5
Notifications for blocked attachments
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2
Language of messenger widget embedded on a different site changing according to language of website
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72
Merge multiple tickets into one
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3
5
Additional total times in DPQL
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3
Sending messages to ccs without sending to the ticket owner
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4
Email confirmation receipt
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1
0
Creating a trigger to later the way users receive agent reply triggers
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0
Action Code to add CCs to a ticket
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2
Reports custom data parent value
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0
Add Notification
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3
Changing timeframes on the Group By Selection
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0
Organization Managers should not be cc'd on their own tickets
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0
Separate the owned and team agent permissions
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0
Allow a user to be created within Deskpro without the need for an email address.
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6
Multiple questions in the satisfaction survey
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1
5
Voice - Tiered Queues/Overflow
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0
3
Ability in triggers to select parent value
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6
Scheduled tickets/tasks
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1
2
Auto-correct and auto-capitalise words in the reply box
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3
Create report that is able to link articles to brands
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7
Forward an email into an existing ticket
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2
Link to Support page on the Agent Interface more accessible
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2
Alerts for incoming email processing errors
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1
1
Ability to create HTML Knowledge, News and Guides
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2
Custom Messenger buttons
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2
Process agent email replies to notes as notes, and emails to replies as replies.
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2
Include Approval information in PDF Export of ticket
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10
Improve colors options for stacked bar graphs
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49
Deskpro Search Metadata Description
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16
Reporting for ignored calls on Voice Round Robin
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5
Adding Audio Option for Deskpro Captchas
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7
Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter
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4
Have widget menu visible at all times on dashboards
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5
API endpoint for per organization custom field
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0
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
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5
Customisable tab title
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22
Hover pop-up for ticket subject line
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0