For the ticket created by the agent, it will be good to have the option where the sla meet/completed only when the second response from the agent is sent. Right now SLA is met when the ticket is created by an agent.
For the ticket created by the agent, it will be good to have the option where the sla meet/completed only when the second response from the agent is sent. Right now SLA is met when the ticket is created by an agent.
๋๊ธ ๋ฑ๋ก
๋๊ธ์ ์์ฑํ๋ ค๋ฉด ๋ก๊ทธ์ธํ๊ฑฐ๋ ๋ฑ๋กํ์ ์ผ ํฉ๋๋ค.