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Mi piace
Titolo
Risposte ufficiali
Stato
Commenti
Author
Attività
2
Copy a Macro and Triggers
Collecting Feedback
1
0
Send a link to the ticket for the user to view via SMS
Collecting Feedback
0
0
Duplicate Detection
Collecting Feedback
0
1
Voice - Add Conference Call feature
Collecting Feedback
0
7
Form builder for time log and billing
Collecting Feedback
0
0
Summary count when grouped by
Collecting Feedback
1
1
Default Option: Forward as a New Ticket
Collecting Feedback
0
0
SLA failed not clear enough
Collecting Feedback
0
0
Allow Users to view Problems
Collecting Feedback
0
0
Azure AD B2C
Collecting Feedback
0
0
Auto remove user from ticket by user reply/response mails
Collecting Feedback
0
4
Ability to re-order lists
Collecting Feedback
1
1
Option to add agent validation to fields for statuses other than resolved
Collecting Feedback
0
0
Subscribe a batch of users to new/modified knowledgebase articles
Collecting Feedback
0
1
Define default status for publish
Collecting Feedback
0
0
Display deleted tickets in addition to Open and Resolved
Collecting Feedback
0
1
Feature to redirect email
Collecting Feedback
0
2
Filter articles via brand with the api
Collecting Feedback
0
1
Adding support for O365 Protected messages
Collecting Feedback
0
2
We would like user groups split by brand
Collecting Feedback
0
1
Add Guide pages to multiple Guides
Collecting Feedback
0
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
Collecting Feedback
0
1
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
Collecting Feedback
0
2
Improve trigger options for tasks
Collecting Feedback
0
6
Print/PDF reports
Collecting Feedback
0
3
SLA is completed only when the second agent response when an agent creates a ticket
Collecting Feedback
0
5
Custom ring voice
Collecting Feedback
0
5
Notifications for blocked attachments
Collecting Feedback
0
2
Language of messenger widget embedded on a different site changing according to language of website
Collecting Feedback
0
71
Merge multiple tickets into one
Collecting Feedback
3
5
Additional total times in DPQL
Collecting Feedback
0
3
Sending messages to ccs without sending to the ticket owner
Collecting Feedback
0
4
Email confirmation receipt
Collecting Feedback
1
0
Creating a trigger to later the way users receive agent reply triggers
Collecting Feedback
0
0
Action Code to add CCs to a ticket
Collecting Feedback
0
2
Reports custom data parent value
Collecting Feedback
0
0
Add Notification
Collecting Feedback
0
3
Changing timeframes on the Group By Selection
Collecting Feedback
0
0
Organization Managers should not be cc'd on their own tickets
Collecting Feedback
0
0
Separate the owned and team agent permissions
Collecting Feedback
0
0
Allow a user to be created within Deskpro without the need for an email address.
Collecting Feedback
0
6
Multiple questions in the satisfaction survey
Collecting Feedback
1
5
Voice - Tiered Queues/Overflow
Collecting Feedback
0
3
Ability in triggers to select parent value
Collecting Feedback
0
6
Scheduled tickets/tasks
Collecting Feedback
1
2
Auto-correct and auto-capitalise words in the reply box
Collecting Feedback
0
3
Create report that is able to link articles to brands
Collecting Feedback
0
7
Forward an email into an existing ticket
Collecting Feedback
0
2
Link to Support page on the Agent Interface more accessible
Collecting Feedback
0
2
Alerts for incoming email processing errors
Collecting Feedback
1