On the agent interface, it would be great to have more varied time intervals for the ‘grouped by Waiting Time’ option. For example, viewing it by < 12 hours instead of the < 5 mins, 5 – 15 min etc.
On the agent interface, it would be great to have more varied time intervals for the ‘grouped by Waiting Time’ option. For example, viewing it by < 12 hours instead of the < 5 mins, 5 – 15 min etc.
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