Deskpro Support

Contact Us

Channels

Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

7 MFómh 2023
How do I enable logging for outgoing email?

Christopher Nadeau

7 MFómh 2023
I'm having trouble with replies being created as new tickets

Eloise Rea

7 MFómh 2023
Can I run an Email-only helpdesk?

Lara Proud

7 MFómh 2023
How do I add an organization-wide email signature?

John Davison

8 MFómh 2023
Creating brand-specific Email Templates

Manu Marquez

19 DFómh 2023
How do I include ticket account addresses in emails?

Paul Davies

8 MFómh 2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

11 MFómh 2023
Exchange not displaying the correct 'From:' field

Matias Navarro Carter

11 MFómh 2023
I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

11 MFómh 2023
I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

11 MFómh 2023
Can I keep my existing support email address?

Phil Rigby

13 MFómh 2023
I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

13 MFómh 2023
I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

13 MFómh 2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

13 MFómh 2023
How do I set up an email account for outgoing messages only?

Alexandra Mead

15 MFómh 2023
How do I create a custom button for my chat widget?

Matthew Wray

20 MFómh 2023
Messenger Widget Options

Matthew Wray

20 MFómh 2023
I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

3 DFómh 2023
How can I switch email clients whilst using Deskpro?

Matthew Wray

27 MFómh 2023
What is the difference between Microsoft OWA and EWS?

Colin Dunn

6 DFómh 2023
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

9 Ean 2024
Translating your Messenger Widget

Lara Proud

9 Ean 2024
How do I show users which agents are following their tickets?

Ben Henley

9 Ean 2024
Why can't some users see my messenger widget?

Hannah Scott

9 Ean 2024
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

9 Ean 2024
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

24 Ean 2024
Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

1 Feabh 2024
Banned WhatsApp Business Accounts

Lara Proud

27 Feabh 2024