Channels
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Adding an Agent as a CC on an Email creates a Ticket
Published: 8 Meith 2023
07 MFómh 2023 -
How do I enable logging for outgoing email?
Published: 7 Márta 2013
07 MFómh 2023 -
I'm having trouble with replies being created as new tickets
Published: 16 Meith 2023
07 MFómh 2023 -
Can I run an Email-only helpdesk?
Published: 16 Meith 2023
07 MFómh 2023 -
How do I add an organization-wide email signature?
Published: 8 MFómh 2023
08 MFómh 2023 -
Creating brand-specific Email Templates
Published: 19 DFómh 2023
019 DFómh 2023 -
How do I include ticket account addresses in emails?
Published: 8 MFómh 2023
08 MFómh 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 11 MFómh 2023
011 MFómh 2023 -
Exchange not displaying the correct 'From:' field
Published: 11 MFómh 2023
011 MFómh 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 11 MFómh 2023
011 MFómh 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 11 MFómh 2023
011 MFómh 2023 -
Can I keep my existing support email address?
Published: 13 MFómh 2023
013 MFómh 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: 13 MFómh 2023
013 MFómh 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 13 MFómh 2023
013 MFómh 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 13 MFómh 2023
013 MFómh 2023 -
How do I set up an email account for outgoing messages only?
Published: 15 MFómh 2023
015 MFómh 2023 -
How do I create a custom button for my chat widget?
Published: 20 MFómh 2023
020 MFómh 2023 -
Messenger Widget Options
Published: 20 MFómh 2023
020 MFómh 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 27 MFómh 2023
03 DFómh 2023 -
How can I switch email clients whilst using Deskpro?
Published: 27 MFómh 2023
027 MFómh 2023 -
What is the difference between Microsoft OWA and EWS?
Published: 13 Samh 2018
06 DFómh 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27 Márta 2013
19 Ean 2024 -
Translating your Messenger Widget
Published: 31 Márta 2023
09 Ean 2024 -
How do I show users which agents are following their tickets?
Published: 30 Beal 2014
09 Ean 2024 -
Why can't some users see my messenger widget?
Published: 13 MFómh 2023
09 Ean 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: 24 Ean 2023
09 Ean 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14 Márta 2014
024 Ean 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Published: 31 Ean 2024
01 Feabh 2024 -
Banned WhatsApp Business Accounts
Published: 27 Feabh 2024
027 Feabh 2024