Passer au contenu principal

New Feature: Shift-Click To Open Tabs In Background - Actualités / Product - Deskpro Support

oct. 2 2014

New Feature: Shift-Click To Open Tabs In Background

Liste des auteurs

We hope you're enjoying the improved agent interface, with its one-column mode designed for smaller screens.

We're still working hard to find ways to improve it, so it's as easy and productive to use as possible.

Here's a new short-cut that all one-column users should know about:

When you're looking at a list in one-column view, clicking an individual ticket (or other item) 'focuses' it: in other words, the detailed view of what you clicked will fill the column and replace the list. But what if you want to open several tickets from a list for future reference?

If you hold down your Shift key while you click a ticket, its tab will open in the background. So you can keep viewing the list, but you've got the tickets open and ready to go.

Here's a demo (bear in mind we're holding Shift when we click on each ticket):

 

Shift-click also works from this list pull-down menu:

The icon at right opens the ticket in a new, focused tab, but if you Shift-click on a ticket's name, it will open in the background.

Utile Peu Utile

32 personnes sur 65 ont trouvé cette page utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Besoin d'un rappel de mot de passe?