Channels
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Adding an Agent as a CC on an Email creates a Ticket
Publié: 8 juin 2023
07 sept. 2023 -
How do I enable logging for outgoing email?
Publié: 7 mars 2013
07 sept. 2023 -
I'm having trouble with replies being created as new tickets
Publié: 16 juin 2023
07 sept. 2023 -
Can I run an Email-only helpdesk?
Publié: 16 juin 2023
07 sept. 2023 -
How do I add an organization-wide email signature?
Publié: 8 sept. 2023
08 sept. 2023 -
Creating brand-specific Email Templates
Publié: 19 oct. 2023
019 oct. 2023 -
How do I include ticket account addresses in emails?
Publié: 8 sept. 2023
08 sept. 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publié: 11 sept. 2023
011 sept. 2023 -
Exchange not displaying the correct 'From:' field
Publié: 11 sept. 2023
011 sept. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publié: 11 sept. 2023
011 sept. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publié: 11 sept. 2023
011 sept. 2023 -
Can I keep my existing support email address?
Publié: 13 sept. 2023
013 sept. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publié: 13 sept. 2023
013 sept. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publié: 13 sept. 2023
013 sept. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publié: 13 sept. 2023
013 sept. 2023 -
How do I set up an email account for outgoing messages only?
Publié: 15 sept. 2023
015 sept. 2023 -
How do I create a custom button for my chat widget?
Publié: 20 sept. 2023
020 sept. 2023 -
Messenger Widget Options
Publié: 20 sept. 2023
020 sept. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publié: 27 sept. 2023
03 oct. 2023 -
How can I switch email clients whilst using Deskpro?
Publié: 27 sept. 2023
027 sept. 2023 -
What is the difference between Microsoft OWA and EWS?
Publié: 13 nov. 2018
06 oct. 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Publié: 27 mars 2013
19 janv. 2024 -
Translating your Messenger Widget
Publié: 31 mars 2023
09 janv. 2024 -
How do I show users which agents are following their tickets?
Publié: 30 mai 2014
09 janv. 2024 -
Why can't some users see my messenger widget?
Publié: 13 sept. 2023
09 janv. 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Publié: 24 janv. 2023
09 janv. 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Publié: 14 mars 2014
024 janv. 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Publié: 31 janv. 2024
01 févr. 2024 -
Banned WhatsApp Business Accounts
Publié: 27 févr. 2024
027 févr. 2024