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How do I show users which agents are following their tickets? - Base de connaissances / Using Deskpro - Deskpro Support

How do I show users which agents are following their tickets?

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Question:

Is there a way to show users which agents are following a ticket?


Answer:

You can retrieve the followers for a ticket within the email templates using ticket.getAgentParticipants(). This  example code loops through the list of following agents and displays their names and email addresses:

{% for agent in ticket.getAgentParticipants() %}
{{ agent.display_name }} ({{ agent.primary_email.email }})<br/>
{% endfor %}

You could add the same code to the portal ticket management pages to display a list of following agents - add it to the view.html template under Tickets.

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