Could you please add a widget or option on the Agent interface so agents dealing with different customers world wide know what time it is at the customer location.
Réponse officielle
Lara Proud
Hi Roshan, this could be achieved by using our IFrame App. You can configure the app to display a website that displays world clocks to provide your agents with the timezone information they need while supporting your customers. You can learn more about the IFrame here: https://support.deskpro.com/en-US/news/posts/add-a-website-of-your-choice-to-the-helpdesk-with-our-iframe-app