Ability to redirect chat depending on the Agent language - Remarques / Feature Request - Deskpro Support

New Feature Request

54

Ability to redirect chat depending on the Agent language Finished

Thierry Bégin-Paradis

I have english only and french only agents, I would like them to not receive external Chat request that aren't in their language.

Commentaire (1)

Paul Davies

il y a 6 ans

Hi Thierry. You can create different chat departments. One for French support and one for English support. If you ensure that their chat permissions are set so those agents only have access to those departments, then they will only be able to receive the chats relevant to them.

New Feature Request

Auteur: Thierry Bégin-Paradis
Last update: 19 août 2021

Ability to redirect chat depending on the Agent language - Remarques / Feature Request - Deskpro Support

Ability to redirect chat depending on the Agent language Finished

Commentaire (1)

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