Ticket filters with 'OR' logical condition - Palaute / Suggestion - Deskpro Support
Ticket filters with 'OR' logical condition Collecting Feedback
Ticket filters are quite flexible via the number of fields that can be selected to create them, but chosen conditions are always combined through a logical 'AND', thus adding criteria only has the effect of creating a narrower funnel, so to say. In some cases it would be nice to also combine some conditions with a logical 'OR'. A simple example: I would like to create a filter that are either assigned to me OR that I follow. Currently, this is not feasible.
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