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2
Improve Ticket Summary Tab Usability
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0
Rotating 24-hour Agent Shifts
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2
Copy a Macro and Triggers
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1
0
Send a link to the ticket for the user to view via SMS
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0
0
Duplicate Detection
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1
Voice - Add Conference Call feature
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0
7
Form builder for time log and billing
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0
0
Summary count when grouped by
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1
1
Default Option: Forward as a New Ticket
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0
0
SLA failed not clear enough
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0
0
Allow Users to view Problems
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0
Azure AD B2C
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0
Auto remove user from ticket by user reply/response mails
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4
Ability to re-order lists
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1
1
Option to add agent validation to fields for statuses other than resolved
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0
Subscribe a batch of users to new/modified knowledgebase articles
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1
Define default status for publish
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0
0
Display deleted tickets in addition to Open and Resolved
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1
Feature to redirect email
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2
Filter articles via brand with the api
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1
Adding support for O365 Protected messages
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0
2
We would like user groups split by brand
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1
Add Guide pages to multiple Guides
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0
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
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1
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
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2
Improve trigger options for tasks
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6
Print/PDF reports
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0
3
SLA is completed only when the second agent response when an agent creates a ticket
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5
Custom ring voice
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5
Notifications for blocked attachments
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2
Language of messenger widget embedded on a different site changing according to language of website
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72
Merge multiple tickets into one
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3
5
Additional total times in DPQL
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0
3
Sending messages to ccs without sending to the ticket owner
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0
4
Email confirmation receipt
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1
0
Creating a trigger to later the way users receive agent reply triggers
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0
0
Action Code to add CCs to a ticket
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2
Reports custom data parent value
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0
0
Add Notification
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3
Changing timeframes on the Group By Selection
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0
Organization Managers should not be cc'd on their own tickets
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0
Separate the owned and team agent permissions
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0
Allow a user to be created within Deskpro without the need for an email address.
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0
6
Multiple questions in the satisfaction survey
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1
5
Voice - Tiered Queues/Overflow
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0
3
Ability in triggers to select parent value
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6
Scheduled tickets/tasks
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1
2
Auto-correct and auto-capitalise words in the reply box
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3
Create report that is able to link articles to brands
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7
Forward an email into an existing ticket
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0