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Adding Knowledgebase as an article in a ticket - Palaute / Feature Request - Deskpro Support

New Feature Request
Adding Knowledgebase... Palaute
53

Adding Knowledgebase as an article in a ticket Collecting Feedback

When adding a KB article you are provided the option of "insert the entire contents of this article into your reply" Most of our KB articles are PDF attachments but it doesn't attach these. Is there anyway to include attachments?

Comment (1)

Philipp Bartsch
Define your .pdfs as downloads.

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New Feature Request
Adding Knowledgebase... Palaute

Tunnisteet

Agent Interface Knowledgebase Solution Tickets
Tekijä
Allan Banks
Last update
10.11.2023
Category
Publish