Palaute - Deskpro Support

Deskpro Support

Ota yhteyttä

Feature Request

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Submit Feature Request

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Status

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Activity

48

Two Factor Authentication for Deskpro

1

13

Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once

1

17

Ticket Description

2

18

Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.

1

7

Ability to change the User Timeout value

1

28

Make the agent note area in a ticket look more visually different to the reply box.

4

24

Add more filtering options for tickets in the user portal e.g. date filters

2

25

Built-in department field

2

21

Enable Keyboard Shortcuts for individual agents

5

41

Assign multiple Organizations to one User

3

18

End users can only see non-agent followers on tickets in portal

1

14

User chat: Automatic greeting when agent is assigned a chat

0

17

Adding a search feature for Feedback on the User Portal

1

23

Showing the date of a Feedback Post not only in the main list

1

74

TASKs in the mobile app

2

27

Show the date and time of the answers in the communication thread

1

22

Report content is based on date range

1

53

Drag & Drop reordering of help center content (knowledge base articles etc)

3

20

Retaining information about knowledgebase sections in one-column view

0

28

Organization/Ticket List would like more information on list

1

28

Filtering/sorting for organization/user tickets lists

1

15

Round Robin Chat Assignment

1

34

Previous tickets tab

1

8

Movable Forward Email Popup

1

11

Change Organization phone numbers to tel protocol links

1

32

Improve UX for customising translations

2

48

Social Media Integration- Twitter

4

72

Social Media Integration- Facebook

3

32

Ability to have the Feedback feature for Multi-brands

1

41

New Android App

4

48

World Clock Widget on the Agent Interface

1

31

Agent permissions for Snippets

1

65

Parent/Child Companies

1

31

Add 'create feedback' on context menu from within a ticket

1

64

Allow embedding of videos

1

23

DeskPro Mobile Applications

1

30

Ability to duplicate triggers and match criteria

3

15

Agent Report for a selected time frame

0

78

Ability to set date and time to 'On Hold' status

5

18

Zapier integration

0

23

Custom timers

2

47

Addition of a FORUM Module on the Portal

1

64

Show total no. Open tickets rather than Total tickets for users

4

14

Chat Widget Pop-up Delay Option

0

20

Add 'Relative Date' to a Trigger Action for Tasks

2

11

Ticket properties

0

42

Agent interface: Inserting article into ticket, using search function

1

117

Automating Reporting and allow scheduling and reports sent via email

8

24

Adding in a reporting dashboard for quick view

4

40

Macro Action - Set No Agent Team

1