e.g. We use the tool for only one department. When a user wants to request something through a form, they see the "Departments" field. However, we don't use these for departments. Instead, we use it for types of inquiries. We would like to adjust the title of this field to represent this.
Official response
Lara Proud
As Jeroen explained, this can be translated. In the Admin interface, go to 'Configuration' > 'Phrase Translation', then select the Help Center UI tab. From here you can use the search bar to find the phrase Department (helpcenter.general.department) and customize it to suit your use. Additionally the individual Department names under 'Ticket Structure' > 'Departments' can be customized to better fit your needs.
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