Automating Reporting and allow scheduling and reports sent via email - Palaute / Feature Request - Deskpro Support
Automating Reporting and allow scheduling and reports sent via email Finished
Is there are ways that we can automatically compile and email the status reports at a given frequency. For example, we want to know how many tickets were created; what are pending; the time response; how many got escalated, etc…
Comments (8)
For example, I would like to be able to, at the end of the week, email everyone their helpdesk totals for the folks who don't often enter the helpdesk. For example: "As a reminder, you have 5 open tickets that are Awaiting agent".