Channels
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Adding an Agent as a CC on an Email creates a Ticket
Published: 8. juuni 2023
07. sept 2023 -
How do I enable logging for outgoing email?
Published: 7. märts 2013
07. sept 2023 -
I'm having trouble with replies being created as new tickets
Published: 16. juuni 2023
07. sept 2023 -
Can I run an Email-only helpdesk?
Published: 16. juuni 2023
07. sept 2023 -
How do I add an organization-wide email signature?
Published: 8. sept 2023
08. sept 2023 -
Creating brand-specific Email Templates
Published: 19. okt 2023
019. okt 2023 -
How do I include ticket account addresses in emails?
Published: 8. sept 2023
08. sept 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 11. sept 2023
011. sept 2023 -
Exchange not displaying the correct 'From:' field
Published: 11. sept 2023
011. sept 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 11. sept 2023
011. sept 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 11. sept 2023
011. sept 2023 -
Can I keep my existing support email address?
Published: 13. sept 2023
013. sept 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: 13. sept 2023
013. sept 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 13. sept 2023
013. sept 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 13. sept 2023
013. sept 2023 -
How do I set up an email account for outgoing messages only?
Published: 15. sept 2023
015. sept 2023 -
How do I create a custom button for my chat widget?
Published: 20. sept 2023
020. sept 2023 -
Messenger Widget Options
Published: 20. sept 2023
020. sept 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 27. sept 2023
03. okt 2023 -
How can I switch email clients whilst using Deskpro?
Published: 27. sept 2023
027. sept 2023 -
What is the difference between Microsoft OWA and EWS?
Published: 13. nov 2018
06. okt 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27. märts 2013
19. jaan 2024 -
Translating your Messenger Widget
Published: 31. märts 2023
09. jaan 2024 -
How do I show users which agents are following their tickets?
Published: 30. mai 2014
09. jaan 2024 -
Why can't some users see my messenger widget?
Published: 13. sept 2023
09. jaan 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: 24. jaan 2023
09. jaan 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14. märts 2014
024. jaan 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Published: 31. jaan 2024
01. veebr 2024 -
Banned WhatsApp Business Accounts
Published: 27. veebr 2024
027. veebr 2024