Deskpro Support

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Using Deskpro

Reverting Community to Feedback

Matthew Wray

Published: 13.08.2019

0

02.09.2019
How can I enable WiActs Single Sign-On?

Ben Henley

Published: 16.03.2016

0

14.03.2018
I'm having trouble with the Start Chat button

Ben Henley

Published: 10.03.2016

0

14.03.2018
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

Published: 13.10.2015

0

17.04.2018
How do I find the ID number of a Deskpro field or other item?

Ben Henley

Published: 13.10.2015

0

01.04.2019
How do I link to an individual ticket?

Ben Henley

Published: 13.10.2015

1

09.11.2017
How can I make agents record a solution for each ticket?

Ben Henley

Published: 13.10.2015

0

27.03.2019
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: 29.07.2015

0

14.03.2018
How do I enable plain text ticket notification emails?

Ben Henley

Published: 24.07.2015

0

14.03.2018
How can I improve email previews for certain mobile email apps?

Ben Henley

Published: 24.07.2015

0

14.03.2018
How to display a ticket custom field in an email template or portal template

Ben Henley

Published: 16.07.2015

0

31.01.2019
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

Published: 04.04.2016

0

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How do I change the number of news posts shown on the portal home page?

Ben Henley

Published: 04.04.2016

0

17.04.2018
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Published: 22.02.2018

0

14.03.2018
Making email templates brand specific

Matthew Wray

Published: 26.06.2019

0

13.08.2019
How long can User open a Resolved ticket

Emily Booth

Published: 15.04.2019

0

25.04.2019
Why are some automatic Replies added as an internal Note?

Emily Booth

Published: 21.03.2019

0

20.06.2019
Hide Option to Upload Image

Emily Booth

Published: 07.12.2018

0

07.12.2018
Removing Comments on Satisfaction

Emily Booth

Published: 07.12.2018

0

07.12.2018
Can I change the title of the 'Department' field on the contact form?

Grace Howlett

Published: 14.11.2018

0

14.11.2018
How can I use Zapier with Deskpro?

Benedict Sycamore

Published: 05.06.2018

0

06.06.2018
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

Published: 05.06.2018

0

05.06.2018
How can I receive text alerts populated with ticket information?

Benedict Sycamore

Published: 05.06.2018

0

05.06.2018
How do I best link to other portal content from guide topics?

Benedict Sycamore

Published: 31.05.2018

0

31.05.2018
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

Published: 20.07.2015

0

09.11.2017
I'm having trouble with resolved tickets creating new tickets when users reply

Ben Henley

Published: 10.11.2014

0

14.03.2018
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

Published: 26.06.2014

0

13.03.2018
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: 26.06.2014

0

13.03.2018
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Published: 02.06.2014

0

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How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Published: 30.05.2014

0

01.04.2019
How do I show users which agents are following their tickets?

Ben Henley

Published: 30.05.2014

0

13.03.2018
How do I restrict access to parts of my portal?

Ben Henley

Published: 29.05.2014

0

29.04.2020
Why can't I add a custom ticket status?

Ben Henley

Published: 22.05.2014

0

13.03.2019
How can I change the format and display of date and time?

Ben Henley

Published: 25.04.2014

0

20.08.2020
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: 14.03.2014

0

21.07.2020
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: 16.01.2014

0

13.03.2018
How can I run an email-only helpdesk?

Ben Henley

Published: 26.06.2014

0

07.12.2018
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

Published: 08.09.2014

0

14.03.2018
How do I assign out-of-hour tickets to a particular team?

Ben Henley

Published: 08.09.2014

1

14.03.2018
I'm having trouble with IMAP SSL certificate errors

Ben Henley

Published: 03.11.2014

0

14.03.2018
I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

Published: 03.11.2014

0

14.03.2018
Can I keep my existing support email address?

Ben Henley

Published: 23.09.2014

0

01.04.2019
Can I see the Deskpro source code?

Ben Henley

Published: 04.04.2016

0

09.11.2017
How do I change the fields on the ticket form?

Ben Henley

Published: 16.09.2014

0

01.04.2019
How do I add information to a ticket without emailing the user?

Ben Henley

Published: 16.09.2014

0

14.03.2018
I'm having trouble with knowledgebase articles not loading

Ben Henley

Published: 12.09.2014

0

14.03.2018
Is there a Deskpro smartphone app?

Ben Henley

Published: 11.09.2014

2

{date}
How can agents communicate with each other within Deskpro?

Ben Henley

Published: 10.09.2014

0

09.11.2017
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

Published: 10.09.2014

0

14.03.2018
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: 02.09.2013

0

14.01.2019