Using Deskpro
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Using an Office365 Email Account for Cloud
Published: 29.09.2020
029.09.2020 -
What limitations do the trial versions have?
Published: 19.04.2016
008.11.2017 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: 19.04.2016
014.03.2018 -
I'm having trouble with an error: "The email address is already in use"
Published: 06.01.2016
014.03.2018 -
Finding a field name for User Auth Data
Published: 14.12.2015
008.11.2017 -
I'm having trouble disabling HTTPS
Published: 09.12.2015
014.03.2018 -
I'm having trouble with the subject of reminder emails
Published: 02.11.2015
014.03.2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26.01.2015
008.10.2019 -
What are the default triggers for?
Published: 22.01.2015
014.03.2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13.01.2015
014.03.2018 -
Why are agent notes being included in email threads?
Published: 12.01.2015
009.11.2017 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 04.05.2016
014.03.2018 -
How do I embed individual knowledgebase articles in an external app or site?
Published: 04.05.2016
014.03.2018 -
How do I manage overriding widget and chat settings?
Published: 22.06.2016
017.09.2020 -
Common Email Conversion Code Replacements
Published: 16.06.2020
012.10.2020 -
Updating to the Help Center Theme
Published: 15.06.2020
020.07.2020 -
Microphone not Working
Published: 20.05.2020
020.05.2020 -
Updating to the New Email Templates Editor
Published: 24.03.2020
020.07.2020 -
Adding tasks to tickets with triggers
Published: 15.10.2019
017.10.2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14.10.2019
017.10.2019 -
Upscope Integration
Published: 14.10.2019
015.10.2019 -
How does Deskpro match email replies to their proper tickets?
Published: 26.07.2018
026.07.2018 -
How do I link tickets to community topics?
Published: 19.03.2018
010.09.2019 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: 22.02.2018
014.03.2018 -
How can I make knowledgebase articles visible to specific users only?
Published: 13.11.2014
214.03.2018 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: 12.11.2014
014.03.2018 -
How do I resize the panes of the agent interface?
Published: 27.06.2014
013.03.2018 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26.06.2014
013.03.2018 -
I'm having trouble with emails being processed from a POP3 account
Published: 26.06.2014
013.03.2018 -
How do I convert a normal user to an agent?
Published: 11.06.2014
013.03.2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10.06.2014
013.03.2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10.06.2014
013.03.2018 -
Ticket followers replying by email is going to the user not the agent
Published: 03.06.2014
009.11.2017 -
How do I remove links to Deskpro from email notifications?
Published: 19.05.2014
013.03.2018 -
I'm having trouble with replies not being added to the correct tickets
Published: 20.02.2013
013.11.2018 -
How do I view the raw email source for a ticket message?
Published: 13.02.2013
013.03.2018 -
How do I remove chat from my portal while still offering chat on a different site?
Published: 09.07.2014
014.03.2018 -
I'm having trouble with my macro not adding text to a reply
Published: 01.08.2014
014.03.2018 -
How do I limit agent access to tickets by department?
Published: 12.08.2014
114.03.2018 -
How can I make a department visible to agents only?
Published: 10.11.2014
001.04.2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10.11.2014
014.03.2018 -
Can Deskpro send SMS text notifications?
Published: 25.09.2014
009.11.2017 -
How do I automatically sort email that's forwarded into a single inbox?
Published: 24.09.2014
014.03.2018 -
Is there a way to CC: someone into a ticket?
Published: 23.09.2014
009.11.2017 -
Can I BCC: someone into a ticket thread?
Published: 23.09.2014
014.03.2018 -
How do I assign out-of-hour tickets to a particular team?
Published: 08.09.2014
114.03.2018 -
How does user auto-response flood protection work?
Published: 14.08.2014
014.03.2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 14.08.2014
014.03.2018 -
How do I embed a contact form within my website?
Published: 14.08.2014
014.03.2018 -
How do I enable logging for incoming email processing?
Published: 18.09.2012
019.11.2018