Deskpro Horizon Release 2022.48
We are delighted to announce version 2022.4 of Deskpro Horizon. Our developer team has been working hard to build new features, add functionality, and fix bugs to enhance your helpdesk’s performance.New Features We have several exciting new features that wi...
We have redesigned the Global Search UI
We wanted to improve your experience when searching the helpdesk, so we have updated the design of our Global Search app to make finding items in the helpdesk more organized and intuitive. Items are now more clearly segmented in the...
We have changed the color of Agent Notes
We want our interface to be as clear as possible so you can work efficiently. We have received feedback that the color of Agent Outbound emails and Agent Notes were too similar, making it hard to differentiate between them when...
We are launching the Beta version of our Kanban View
We are rolling out the beta version of our Kanban View, an agile work management tool that helps you group tickets in a visual workflow that aids the work process and boosts efficiency. Switch to this new view by clicking...
Ticket messages will open at the top of the most recent message
We have improved the helpdesk’s behavior when opening a ticket. When the ticket thread loads, it will open at the beginning of the most recent ticket message, providing you with the most convenient view of the last message in th...
Introducing our new Azure DevOps app!
Our new Azure DevOps integration is now available to install to allow your team to view information from your DevOps work items within your Deskpro tickets.
Deskpro Horizon Release 2022.47
We’re pleased to announce the latest release of Deskpro Horizon 2022.47. This version includes a new feature in the Admin dashboard, some general improvements, and several bug fixes.
The following information summarizes the new feature and bug fix included in the Deskpro 2022.2.0 release.
The following information summarizes the bug fixes included in the Deskpro 2022.1.1 release.
Deskpro Horizon Release 2022.46
We’re pleased to announce the release of Deskpro Horizon, version 2022.46. This release includes several new features that our team has been developing, general improvements to the product functionality and interface, and a number of bug fixes.