I'm having trouble with being redirected to the wrong helpdesk address - Knowledgebase / Using Deskpro / Admin / Configuration - Deskpro Support

I'm having trouble with being redirected to the wrong helpdesk address

Viimati uuendatud: 24. aug 2023; uuendaja: Hannah Scott

Question:

I changed the IP or custom domain for the helpdesk. Now, when I try to visit the Help Center or the agent interface, I get redirected to the wrong address. How can I fix this?

Answer:

You should be able to access the admin interface at yourdomain.com/app#/dashboard on the new address. Go to Admin > Configuration > Brands and update the Helpdesk URL setting.

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Autor: James Godwin
Last update: 24. aug 2023