Read Only for Archived tickets - Comentarios / Feature Request - Deskpro Support

Read Only for Archived tickets Collecting Feedback

Christian

Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to an Archived Status?

The read-only would be for users that do not have Admin permission only

Comentarios (2)

Christian

4 years ago

Having the Read-Only feature would preserve the data integrity in tickets so that creating reporting for previous years would be consistent.

Christian

4 years ago

This would prove very useful for reporting if the Read-Only status could be applied to Resolved tickets. It would ensure data integrity with reporting.

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New Feature Request

Autor: Christian
Last update: 17 nov 2023
Category: Tickets

Read Only for Archived tickets - Comentarios / Feature Request - Deskpro Support

Read Only for Archived tickets Collecting Feedback

Comentarios (2)

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