Deskpro Support

Contáctanos

Prevent urgency changes by agents - Comentarios / Feature Request - Deskpro Support

New Feature Request

14

Prevent urgency changes by agents Collecting Feedback

Humberto Pomales

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only.

Comentarios (2)

Humberto Pomales

4 years ago

We need this too.

Christian

3 years ago

Agreed, only the system should be setting the Urgency based on a time criteria

Nuevo comentario

Por favor, ingresa o regístrate para enviar un comentario.

New Feature Request

Autor: Humberto Pomales
Creation date: 28 oct 2019
Last update: 17 nov 2023
Publish date: 28 oct 2019
Category: Functionality