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Prevent urgency changes by agents - Comentarios / Feature Request - Deskpro Support

New Feature Request

14

Prevent urgency changes by agents Collecting Feedback

Humberto Pomales

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only.

Comentarios (2)

Humberto Pomales

5 years ago

We need this too.

Christian

4 years ago

Agreed, only the system should be setting the Urgency based on a time criteria

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New Feature Request

Autor: Humberto Pomales
Last update: 17 nov 2023
Category: Functionality