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Agent hours report enhancements - Comentarios / Suggestion - Deskpro Support

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Agent hours report enhancements Collecting Feedback

Would it be possible to add the following to the  Agent hours report.


Filtering by more variables.


At the moment you can only filter by date. It would be useful to filter on agent, team and department as well.


Permissions


Split permission for Agent hours report out from the  overall reports permission so you could give managers access to it without giving them access to the full reports interface.


This would also be helpful for Agent Activity and Ticket Satisfaction.

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