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Título
Estado
Comentarios
Actividad
28
Allow users under specific domains to register themselves
Collecting Feedback
0
17
See Registered Article Views in List View
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0
13
Allow agents to select an approver from all registered users
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0
14
Proper search and partial search for the user
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0
20
Disable at Organization Level
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1
22
Associate Email Domains via API
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0
10
Support .msg files being forwarded to the helpdesk from Outlook
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0
27
Report row limit
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2
12
Attachments in forwarded messages
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0
19
Notification templates
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0
21
Determine how often agents send emails when creating ticket in agent interface
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0
18
Ability for organization managers to view and manage users linked to the organization on the portal
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0
22
Increase hit_record table to hold more than 7500 records
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0
18
Ability to notify admins when Email Rate Limits are reached
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0
45
New DeskPro Support UI / UX is really bad
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8
27
Hide parent department from users
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0
13
View SLA status in List View
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0
18
Display status and assigned agent in the ticket list on when using the mobile app
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0
10
Count agent note as a 'reply' for SLA measurement
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0
14
Associate tickets with other organizations
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0
18
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
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0
13
Display details of linked Deskpro tickets in YouTrack
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0
24
Add "is autoresponder" in Trigger conditions
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0
9
Add ability to change "Open Tab" default on new tickets
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0
21
Allow Week to Start on Monday
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2
18
Inconsistent behavior in Macro's - follower vs. agents
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0
19
Inconsistent Conditions Between Escalations and Triggers
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1
19
More Automation Options for Followers
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0
25
Allow <pre> html tags in the message body of user replies
Collecting Feedback
2
17
Articles are sorted by oldest date
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0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Collecting Feedback
2
21
make completed SLA's clearer in the interface
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0
32
Changing the Colour of Stat Background
Collecting Feedback
1
22
being able to search in Organisation's Notes
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0
20
Link more than one Ticket at a Time
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0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
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14
Prevent urgency changes by agents
Collecting Feedback
2
16
Export Guide as PDF
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
In Development
0
5
Trigger Action Based on Time Till Date Entered
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0
15
Ability to use "Display Name' from AD as default agent name
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0
8
Add Ordered by Date Assigned
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0
11
Agent Email Notifications Department Specific
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0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Under Review
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12
Search for Article Custom Fields
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0
13
Open shareable link to dashboard with Autorefresh ON
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0
16
Relative Time vs Actual Time as Agent Preference
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0
14
Allow News Notifications to be sent out After Publication
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0
8
Add language recognition to Microsoft Translator Text app
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0
11
Show Parent Custom Fields for Articles
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0