When you add a new agent to your helpdesk, the agent is automatically emailed a copy of the Agent Quick Start Guide. This is a 12 page PDF document designed to quickly introduce the main features of the agent interface.
For a comprehensive guide to DeskPRO for agents, including many powerful productivity features, see the agent manual.
Finally, we can provide custom screencast training, giving your agents a tour of the software and answering any questions they have about how to use it. Contact firstname.lastname@example.org for details.