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Product

We have optimized ticket loading speed

Product (Agent)

We have created two new SLA types

Product (Admin)

Set a User's organization automatically with a new Trigger Rule

Product (Admin)

Collapse and expand User Profiles to keep your workspace tidy

Product (Agent)

You can now download emails from a User's ticket

Product (Agent)

Quickly copy data from fields with a click

Product (Agent)

You can now view the Email Message Source

Product (Agent)

Add Snippets and Attachments to the Follow Ups reply actions

Product (Agent)