Deskpro Support

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Deskpro Legacy

I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

Sep 11, 2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Sep 11, 2023
I'm having trouble with Exchange not sending displaying the 'From:' field

Ben Henley

Sep 11, 2023
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

Sep 11, 2023
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

Sep 11, 2023
How can I connect Deskpro to other apps that aren't yet integrated?

Benedict Sycamore

Sep 12, 2023
How do I manually run the email processing command?

Christopher Nadeau

Sep 13, 2023
Using an Office365 Email Account for Cloud

Phil Rigby

Sep 12, 2023
How do I limit agent access to tickets by department?

Ben Henley

Sep 12, 2023
Change the name of the Contact Us tab

Ben Henley

Sep 13, 2023
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Sep 13, 2023
Using the Deskpro API browser

Ben Henley

Sep 13, 2023
I'm having trouble with getting CAPTCHAs every time I try to log in

Ben Henley

Sep 13, 2023
I'm having trouble forwarding individual ticket messages to email

Ben Henley

Sep 13, 2023
How does Deskpro match email replies to their proper tickets?

Christopher Nadeau

Sep 13, 2023
Can I keep my existing support email address?

Ben Henley

Sep 13, 2023
How do I automatically tell users who submit tickets by email to use the Help Center?

Ben Henley

Sep 13, 2023
I'm having trouble with resolved tickets creating new tickets when users reply

Ben Henley

Sep 13, 2023
I'm having trouble with my portal chat tab

Ben Henley

Sep 13, 2023
How can I make knowledgebase articles visible to specific users only?

Ben Henley

Sep 13, 2023
I'm having trouble with my new Gmail ticket account not sending email

Ben Henley

Sep 13, 2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Amabel Watkins

Sep 13, 2023
Show text on the portal only to a certain usergroup

Ben Henley

Sep 13, 2023
How do I automatically email users when their ticket has been assigned?

Ben Henley

Sep 13, 2023
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

Sep 14, 2023
How do I set up round robin ticket assignment?

Ben Henley

Sep 15, 2023
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

Sep 15, 2023
How do I set up an email account for outgoing messages only?

Ben Henley

Sep 15, 2023
How can I send automatic SMS notifications to agents?

Ben Henley

Sep 15, 2023
How can I use Deskpro Mobile?

Ben Henley

Sep 15, 2023
How can I enable WiActs Single Sign-On?

Ben Henley

Sep 19, 2023
How do I change the fields on the ticket form?

Ben Henley

Sep 19, 2023
Can I import data from other systems or helpdesks?

Mike S.

Sep 20, 2023
How do I create a custom button for my chat widget?

Christopher Nadeau

Sep 20, 2023
Messenger Widget Options

Matthew Wray

Feb 10, 2025
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Sep 25, 2023
How do I translate a custom phrase?

Ben Henley

Sep 25, 2023
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Sep 27, 2023
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Sep 27, 2023
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Sep 27, 2023
How to create a report showing the impact of failed SLAs on Ticket satisfaction

Irene Tortorella

Sep 27, 2023
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Sep 27, 2023
How can I set up a new brand?

Lauren Cumming

Sep 27, 2023
Reports : DPQL Reference

Benedict Sycamore

Sep 27, 2023
I'm having trouble disabling HTTPS

Ben Henley

Oct 3, 2023
How do I make a reusable checklist of things to do within a ticket?

Ben Henley

Oct 3, 2023
How can I best manage out-of-office agents accounts?

Ben Henley

Oct 6, 2023
What ports do I need open for Deskpro?

Anthony Robinson

Oct 19, 2023
Using an opcode cache (OPCache, APC or WinCache)

Christopher Nadeau

Oct 26, 2023
What are some Deskpro productivity tips for agents?

Ben Henley

Jan 9, 2024