Knowledgebase / Deskpro Legacy

Ticket Actions

Paul Davies

Feb 10, 2025

502 Bad Gateway error

Ben Henley

Jun 26, 2014

Download errors when running from behind a proxy: internal hostname being used

Ben Henley

Sep 19, 2023

Switching from database to filesystem storage or back doesn't change database size

Ben Henley

Nov 9, 2017

Overview of a Ticket

Paul Davies

Feb 10, 2025

Filtering & Sorting Tickets

Paul Davies

Feb 10, 2025

Ticket Creation

Paul Davies

Feb 10, 2025

Ticket Assignment

Paul Davies

Feb 10, 2025

Replying to Tickets

Paul Davies

Feb 10, 2025

I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

Nov 10, 2017

Prioritizing Tickets

Paul Davies

Feb 10, 2025

Handling Tickets Efficiently

Paul Davies

Feb 10, 2025

Overview of the CRM

Paul Davies

Feb 10, 2025

CRM Profiles

Paul Davies

Feb 10, 2025

Overview of Community

Paul Davies

Feb 10, 2025

Overview of Publish

Paul Davies

Feb 10, 2025

Overview of Messenger

Paul Davies

Feb 10, 2025

Configuring Deskpro to work with proxy servers

Christopher Nadeau

Nov 9, 2017

Creating an OAuth2 application in Office365

Phil Rigby

Sep 7, 2023

Setting up a Windows Scheduled Task

Christopher Nadeau

Aug 31, 2023

I get "File not found" errors when trying to download attachments

Christopher Nadeau

Nov 10, 2017

Updating Deskpro to the latest build

Christopher Nadeau

Aug 31, 2023

Using Deskpro With nginx

Christopher Nadeau

Dec 11, 2023

Moving Deskpro from one server to another

Chris Padfield

Sep 20, 2023

Warning emails about "cron has been active for X minutes"

Christopher Nadeau

Aug 31, 2023

Configuring read-only database for expensive queries

Christopher Nadeau

Aug 31, 2023

Generating a server report file

Ben Henley

Aug 6, 2018

How do I get started with Deskpro?

Ben Henley

Sep 15, 2023

[Expert] How do I increase disk space on my Deskpro VM Appliance?

Phil Rigby

Jun 17, 2021

Updating to New Admin (from a build before #327)

Christopher Nadeau

Aug 31, 2023

Preventing certain files from being replaced during an automatic update

Christopher Nadeau

Nov 9, 2017

License error after importing Zendesk data

Ben Henley

May 31, 2023

Overview of the Ticketing Interface

Paul Davies

Feb 10, 2025

Configuring HTTP verbs on Windows IIS

Christopher Nadeau

Nov 9, 2017

Where is the On Hold Action?

Emily Booth

May 31, 2023

I'm having trouble with knowledgebase articles not loading

Ben Henley

May 25, 2023

I'm having trouble with knowledgebase articles only appearing in edit mode

Ben Henley

May 25, 2023

Reverting Community to Feedback

Matthew Wray

May 25, 2023

How do I change the chat widget language?

Christopher Nadeau

Sep 18, 2023

How do I manage overriding widget and chat settings?

Lauren Cumming

Sep 18, 2023

I'm having trouble with translated words appearing in the wrong order

Ben Henley

May 25, 2023

Upscope Integration

Emily Booth

May 25, 2023

How do I add ticket properties to user emails?

Christopher Nadeau

May 25, 2023

I'm having trouble with some of our portal missing

Ben Henley

Aug 29, 2023

How do I remove chat from my portal while still offering chat on a different site?

Ben Henley

May 25, 2023

I'm having trouble deleting a table from a ticket reply

Ben Henley

Aug 16, 2023

I'm having trouble with my macro not adding text to a reply

Ben Henley

Sep 15, 2023

I'm having trouble with an error: "mistakes with form"

Ben Henley

Aug 16, 2023

Why are there two Google authentication apps in Deskpro? (Old)

Ben Henley

Aug 16, 2023

How can I set up a simple request management process?

Ben Henley

Sep 25, 2023