I'm having trouble disabling HTTPS - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

I'm having trouble disabling HTTPS

Last updated: Oct 3, 2023 by Benedict Sycamore

Question:

I have disabled HTTPS on my Cloud helpdesk, but users who visit the http:// address are still redirected to https://. What's going on?

Answer:

This can happen if you have installed an authentication app for users which requires HTTPS (e.g. Okta). You must either disable the authentication app or keep HTTPS enabled.

Helpful Unhelpful

69 of 113 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Author: Ben Henley
Last update: Oct 3, 2023