Split permissions out such it's possible to only inhibit edits to replies sent externally. - Community / Feature Request - Deskpro Support

Split permissions out such it's possible to only inhibit edits to replies sent externally. Collecting Feedback

Nik Smit

It seems that 'edit' and 'delete' both internal notes and replies to customers, have all been lumped together. Allowing agents to edit, or delete replies that have been emailed to a customer, is a terrible idea. One cannot rewrite history. On the other hand, allowing them to edit or delete their own internal notes, makes a lot of sense - even just for typos etc - but more importantly to fix inaccurate info. Permissions should be split such it's possible to only inhibit changes to things sent externally.

Comment (1)

Matthew Baines

8 years ago

I agree with this request, it may also be nice to have a limit to how long after the note creation edits are allowed. So users can't edit notes from last month or even last week.

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New Feature Request

Author: Nik Smit
Last update: Jan 21, 2016
Category: General

Split permissions out such it's possible to only inhibit edits to replies sent externally. - Community / Feature Request - Deskpro Support

Split permissions out such it's possible to only inhibit edits to replies sent externally. Collecting Feedback

Comment (1)

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