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Improved Snippets - News / Product - Deskpro Support

Mar 21 2013

Improved Snippets

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The snippets feature in DeskPRO has been improved for tickets and chats.

Shortcut Codes

You can now add shortcut codes to snippets. When you type a shortcut code into the replybox, the full snippet is automatically expanded. Use shortcut codes to quickly insert common snippets without having to open the snippets manager.

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Better Navigation

The snippets manager now includes an "All Snippets" section which shows you all of your defined snippets in a single list. This makes the newly-added filtering feature very useful. Just type a few characters of the snippet title you are looking for, and the list is filtered down in real-time. You can also use the up and down keys on your keyboard to select a snippet in your list. Once highlighted, just press the enter key to insert it into your reply.

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